Northbeam Ops: Real-Time Logistics Fleet Dispatch & SLA Monitoring System
Dispatchers were refreshing a 50-column spreadsheet while 350 trucks pinged GPS. We built a live dispatch board that keeps up.
Numbers from after launch
Recorded in production, with real users, after the new system was live.
What was broken, and what we built
First the workflow that was failing. Then the product and the technical choices that made the change hold.
What was broken: a spreadsheet view that died at rush hour
Northbeam's previous dispatch dashboard suffered severe performance degradation during morning rush hours when 350+ drivers were checking in and pinging GPS telemetry every 5 seconds. Operators were burdened with sluggish 50-column spreadsheet views that required constant manual browser refreshing.
Dispatchers had no automated warnings for trucks stuck in traffic or risking contractual SLA delivery deadlines, forcing reactive customer apology calls.
What we built: live truck state off the database hot path
We re-architected the telemetry ingestion path using a Redis in-memory cache layer that aggregates GPS coordinates before batch-persisting to time-series partitioned PostgreSQL tables. This decoupled live UI updates from persistent database writes.
On the frontend, we designed a high-density, accessible React table interface featuring keyboard shortcuts, user-saved filter presets, pinned columns, and real-time WebSocket vehicle state indicators.
- High-density data tables designed for 8-hour daily dispatcher productivity
- Redis memory buffering for vehicle GPS telemetry reducing database write load by 80%
- Automated geofencing engine computing route ETAs and SLA breach probability
- OpenTelemetry distributed tracing and Grafana dashboard alerts
Stack in production
Libraries, databases and infrastructure on this product today.
Services used on this build
Full-Stack Product Engineering & Ongoing Software Maintenance
You know what the product should do. We turn that into a frontend, a backend, a data model and a way to ship updates, then keep it healthy after launch with maintenance, SLAs and code ownership.
Cloud & DevOps Engineering, Scalability & SRE
We run infrastructure like an engineering product: infrastructure as code, GitOps delivery on Kubernetes, automated CI/CD and SRE practice. When the product is already slow or old, we find the bottleneck and migrate without downtime.
B2B UI/UX Product Design & Enterprise Design Systems
B2B software is not a landing page. We design the screens operators use for eight hours: dense tables, keyboard paths, and a Figma system that matches the code.
Want a result like this? Tell us what is breaking.